Warranty Request

Warranty Reporting Procedure

When you purchase your home, you are purchasing hundreds of items and the work of multiple independent trade contractors. With so many details and people involved, a planned system is essential.

Our warranty system is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all of our homeowners. This written system permits our staff to focus their time producing results for you and following up. Experience has taught us that accuracy and efficiency suffer when we work outside of this system and sacrifice careful documentation.

Warranty requests must be submitted in writing to our warranty department using the form below or by downloading and submitting our Warranty Service Request Form.

• Emergency reports are the only service request we accept by phone.
• Texting, calling or flagging down our field staff directly is not accepted.
• Our team will evaluate each item for warranty coverage according to industry guidelines as written in your Homeowner’s manual.
• Warranty work is performed during normal business days and hours only.

For post one year questions or concerns, please submit requests here.